acoustic kids clothing creates high quality classic pieces that by no means are boring or run of the mill. i have appreciated the design and quality of the brand ever since i discovered them and have featured pieces here on coos & ahhs.
so last fall my dear friend gave henry the beautiful charles jacket (pictured above) for his birthday. i was smitten. this garment is so soft, the whole thing just felt right. so, one evening after only one previous wearing i was taking off the jacket and a snap pulled through the fabric. i was so disappointed, but i figured i could find a skilled seamstress who could fix it. but no, the damage was too severe.
as a last resort/no chance in hell, i emailed the contact person on the acoustic kids website explaining what happened: my son had worn it, i have no tags, i might be able to track down a receipt from the gifter, blah, blah... less than a hour later i got a email back saying, we are so sorry, we finish these garments by hand and sometimes the pressure is too much on the snap (i am paraphrasing)...give me your address and we will replace it. my jaw dropped to my desk! i was shocked and delighted. a few days later i received a replacement jacket!
living in a city like new york you get a little beaten down with bs, so, for something to go so smoothly and pleasant means the world. i guess what i am getting at is: yes sometimes i post some crazy expensive stuff on this site, and i know we are all broke, but i truly believe in quality. quality of product, quality of mission, and quality of the company. we pay more for things that are handmade, made locally with materials we know are safe, and for service that when you call you speak to a person, not a phone bank in india. thank you acoustic kids!